"We know that even the simplest technical questions about machine settings and calibrations can cause delays and impact production for our customers," says Pierre-Andre Rebeyrat, Marketing Director for Trimble's Agriculture Division. Enabling even such devices to be remotely accessed illustrates TeamViewer's role as an enabler of the IoT (Internet of Things)." "This facilitates the troubleshooting experience for both the farmer and support staff. Thanks to this app, Trimble reseller support personnel can access a TMX-2050 device remotely, enabling them to see exactly what the machine operator is seeing," says Kornelius Brunner, Vice President Product Management, TeamViewer. "The TeamViewer QuickSupport app enables screen sharing of mobile devices, making trouble-shooting quick and easy. Ability to transfer files such as screen snaps and log files between the TMX-2050 user and support personnel to more clearly communicate what the machine operator is seeing/experiencing.Chat options that can enable easier communication in loud operating environments.An enhanced dashboard to show support teams important metrics for the TMX-2050 device, including relevant firmware versions, usage information and network settings, which can enable technicians to better diagnose the issue so they can get the grower up and running faster.Ability to share the TMX-2050 display screen via secure Web connection with dedicated support personnel for faster problem resolution, which means less downtime for the machine operator.Key features of the QuickSupport app include: It leverages the wireless field connectivity of the TMX-2050 display allowing users to receive remote support without significant delay to field production activities such as field leveling, planting, spraying and harvesting operations. The QuickSupport app was developed by TeamViewer, a leading provider of desktop sharing and online collaboration software.
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